Consulting & PMO
Take your business further with strategic consulting, project management and a better customer experience: we analyse your processes, define the strategy, govern your projects and improve every interaction with your customers.
Smart consulting, analysis and management for your business
Strategic business consulting is essential to the growth and sustainability of any organisation. Our team works with you to define and execute strategies that align your business goals with market best practice, so that every decision is geared towards success.
Project management (PMO) is another pillar of our services. We set up project management offices that standardise processes and improve operational efficiency: they optimise delivery, help meet deadlines and budgets, and maximise value for your company.
Our business analysis professionals work with you to spot areas for improvement and propose innovative solutions that support sustainable growth. And in customer experience we create strategies that turn every interaction into a chance to strengthen loyalty and satisfaction, bringing the voice of the customer into every stage to build lasting relationships.
Strategy, analysis, project management and customer experience form a single proposition. With Datatech as your strategic partner, you will be ready to face market challenges and seize the opportunities that arise.
Four areas of one consulting proposition
Business Analysis
Detailed business analysis to identify opportunities, optimise processes and make informed decisions that drive your company's growth.
Technology consulting
Specialised consulting to make strategic decisions, implement new technologies and optimise the performance of your IT infrastructure.
Project office
End-to-end management of projects and programmes to ensure they are executed correctly, making the most of resources and delivery times with a clear, strategic vision.
Customer Experience
Design and improvement of customer experiences that strengthen loyalty and engagement through positive, memorable interactions at every touchpoint.
Specialised technology consulting
We focus on strategy and innovation, with tailored solutions aligned with your business goals. We identify opportunities for improvement so that every technology decision drives your growth and competitiveness, improves operational efficiency and protects your data, creating tangible, sustainable value.
Infrastructure assessment
We analyse your technology infrastructure to identify areas for improvement and optimisation opportunities before recommending any change.
Strategic planning
We design action plans to implement technology solutions that drive growth and improve competitiveness.
Digital transformation
We help you integrate advanced technologies into your real processes to improve efficiency and your customers' experience.
Change management
We support the transition to new technologies so it is orderly, minimising risk and maximising its benefits.
Training and support
We provide training and ongoing support to make it easier to adopt new tools and processes effectively.
Business analysis for clear decisions
Customer satisfaction and clear processes are essential to long-term success. Our Business Analysis consultants identify inefficiencies and design strategic solutions that improve decision-making.
We align your processes with your business goals through a data-driven approach that supports growth and competitiveness. We act as a bridge between business needs, processes, people and possible solutions.
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Current process assessment
We carry out an in-depth analysis of existing processes to identify inefficiencies and areas for improvement, using process mapping and workflow analysis.
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Requirements analysis
We work with your teams to identify and document business requirements, so that proposed solutions respond to the organisation's needs.
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Tailored strategy development
We create specific strategies to tackle challenges and seize opportunities, including recommendations on technology, processes and training.
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Implementation and follow-up
We support the implementation of solutions, monitor progress and make the necessary adjustments to reach the goals.
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Training and ongoing support
We run workshops and training sessions so your team adopts the new strategies and tools effectively.
Project management (PMO)
We specialise in process standardisation and efficient resource management, so projects can be completed in an agile, effective way while reducing costs and delivery times.
With constant tracking of KPIs and accurate data, we enable informed decisions that keep your projects aligned with the company's strategic goals. Our commitment to deadlines and quality improves your customers' satisfaction, and the PMO brings flexibility in the face of change so your organisation stays competitive and resilient. It is not just control: it is a governance and tracking structure for your projects.
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Process standardisation
We introduce uniform methodologies that improve communication and collaboration between teams.
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KPI monitoring
We set and monitor key performance indicators to assess progress and enable informed decisions.
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Financial management
We assess financial performance to keep projects within budget, with a focus on optimising return on investment.
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Resource management
We allocate resources efficiently to optimise their use and reduce the risk of delays.
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Project lifecycle
We manage every phase of the project lifecycle, applying quality standards at each stage.
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Ongoing training
We train the team in project management methodologies and encourage continuous learning.
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Implementation support
We support your team during execution with expert advice to meet the agreed objectives.
Customer experience at every touchpoint
Customer satisfaction is key to long-term success. Our Customer Experience (CX) consulting helps you understand and improve every touchpoint your customers have with your brand, so that every interaction is positive and memorable.
We combine processes, digital channels, data and teams: customer experience does not depend on tools alone, but also on the people who make it happen.
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Customer Journey mapping
We identify the critical touchpoints in the customer journey so that every interaction is smooth and positive.
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Advanced personalisation
We develop strategies that respond to your customers' specific needs and strengthen their connection with your brand.
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Digital optimisation
We create intuitive, effective digital interactions that make navigation easier and increase satisfaction on your digital platforms.
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Satisfaction measurement
We put feedback tools in place to assess customer loyalty and gain valuable insight into their experience.
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Data analysis
We analyse customer behaviour to anticipate their needs and continuously improve the experience.
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Team training
We train your team in customer service practices so they are aligned with the CX strategy and deliver excellent service.
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Complaint management
We set up agile processes to handle complaints and suggestions, so every voice can be heard and answered in time.
How the four areas connect
We help you understand your situation, define what to improve, plan the response, execute and govern projects, measure results, improve your relationship with customers and make change easier to adopt.
Technology consulting
Assesses the technology situation, identifies opportunities, defines action plans and manages change.
Business Analysis
Analyses processes, identifies inefficiencies, documents requirements, defines strategies and supports their adoption.
PMO
Standardises execution, tracks KPIs, resources and budget, and coordinates the full project lifecycle.
Customer Experience
Analyses the customer journey, improves touchpoints, gathers feedback, trains teams and manages complaints.
Frequently asked questions
Business Analysis focuses on understanding how the organisation works: it assesses processes, identifies inefficiencies and documents requirements to define the solution. The PMO governs execution: it standardises management, tracks KPIs, resources and budget, and coordinates the project lifecycle. They work hand in hand.
We set and monitor project-specific key performance indicators (KPIs), together with financial and resource tracking, to assess progress and support informed decisions.
Customer Journey mapping, personalisation, digital channel optimisation, satisfaction measurement through feedback, customer behaviour analysis, team training and processes for handling complaints and suggestions.
Yes. Change management, training and ongoing support are part of our consulting, so your team can adopt new tools and processes effectively.
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Find out moreTake the first step in your transformation today
We are ready to be your technology partner and help you face the challenges of the future. Let's review your situation together: processes, technology and management.